FAQs

We’re here 24/7 all year round to answer any questions you might have, or give you any assistance with your site experience. We’ve put together our most common queries below:
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1. Is it really free to join?

Yes! It’s totally free to join, use the site, and browse and match with members. You can also upgrade to a VIP membership for unrestricted access to all premium site features including unlimited messaging and more. Manage your membership easily online at any time.

2. What is a ‘VIP’ member?

VIPs have access to all the premium features and perks - including unlimited messaging, insights on exactly which members view and like their profile and posts, swipe ‘rewinds’ advanced search filters, priority placement of their profile, and more!

3. How secure is it to join?

As a private member site, we’re committed to protecting your security, privacy, and discretion. We never display personal details used by any member, and you control what’s visible to others on your profile. We don’t share any of your information with 3rd parties.

4. Will you spam my inbox?

No, we won’t! Our email systems are SenderScore certified. As a member, you’ll choose what you’d like us to notify you about (new messages, new matches and likes, etc). You can change your preferences whenever you like.

5. What can I expect on the site?

Once you join for free, you’ll discover a welcoming community of singles looking to connect with new people, find romance online, chat, have fun, meet up, share pet stories, or simply exchange experiences. Our dedicated 24/7 Customer Support team will ensure that your membership stays easy, fun, and safe.